The Enchanted Wardrobe
Frequently Asked Questions
What is an "interactive & engaging" story time?
As a company founded on principles of Child Development, we create a tailored experience. Our performers interact with the children and your guests by asking questions, weaving in their favorite songs, adding dancing and movement, making the story personal, and using animated voices and emotions. We provide a performance level experience to keep young ones engaged.
The picture book is merely a visual reference. If you would like samples of our work, please ask and we can provide video and audio clips.
How is Payment Collected?
Payment is collected through a secure Calendly link at time of booking.
What activities do you provide?
We theme our activities around the characters to create a fully immersive experience. In addition to the activities included in the party package, we bring plenty of additional magical supplies to adapt to the attention and needs of the children LIVE so children are engaged, participating, and Mom & Dad can relax.
How do I book a character?
To invite a performer to your celebration, please view our packages to determine the amount of time you need. Use the "Book Now" buttons to complete your booking and you are all set! It's That Easy!
How far in advance do I need to book?
We recommend booking at least 60 days in advance to ensure the most availability, we offer a VERY limited amount of bookings.
If you don't see your date available on the calendar, email events.intothewardrobe@gmail.com and we can see if there is any flexibility in the booking schedule. If not, we are more than happy to recommend another local company of similar quality.
How far will you travel/what is your travel fee?
All locations within a 25 mile radius of Zip code 33612 are included in our standard rates. Each mile traveled outside of our 25-mile radius will incur a small $1 travel charge per mile.
How many hours can I book?
We require a minimum of 1 Hour for events and a maximum of 2 Hours.
Can I tip?
Of course! While not required, performers always appreciate the added "thank you!" Tip can be paid directly to the performer via cash.
Can I book 2 different characters?
Not at this time, but hopefully in the future.
Do you offer face painting?
Yes, we offer simple cheek art designs that correlate with each character's theme to give a cohesive, immersive experience. If you would like a professional face painter for your event, we would be happy to make a recommendation!
What if I need to reschedule?
Cancellations must be made 7 days before your event to receive a 50% refund. Clients are permitted 1 reschedule made within 60 days of the original date, subject to availability. We advise that you communicate and secure a new date as soon as possible. Your booking fee will be put towards your new date. Cancellations made 7 days or less are fully non-refundable and will incur a re-schedule fee.
When would the company need to reschedule?
This would be a very, very rare situation and only an option if no other substitute of equal quality can be found.
We may require a reschedule if:
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*A performer is ill or experiences a family emergency.
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*The performer is in a car accident or other similarly extreme unforeseen circumstance preventing attendance.
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*Our city is under government mandated lock down.
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If the company requires a reschedule, we will make your event a priority on the calendar to make up for inconvenience. If a reschedule date cannot be made for any reason, we will refund the full fee.
We treat company reschedules with utmost care. We value you and we value your family and we will do all we can to avoid this circumstance. We value your understanding, kindness, and patience.
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As of 2025, there has never in this history of this company been a company cancellation.
What types of events will we service?
All types where children are present! Birthdays, baptisms, baby showers, weddings, corporate advertising events & parties, military family events, grand openings, indoor playgrounds, ribbon cutting ceremonies, themed nights for sports stadiums, farmer's markets, company anniversaries, etc. Visit our "BUSINESS COLLAB" page if you are a business looking for services. Visit our "PACKAGES" page if you are a family looking for services; if your event is not a birthday, specify in the comments section.